T&C & Privacy
Effective Date: 13 October 2025
Legal entity: Process Creative Pty Ltd (ABN: 0412851698) trading as Process
Registered address: 1/53 Great Buckingham Street, Redfern NSW 2016, Australia
Contact for general enquiries and complaints: enquiries@processcreative.com.au
Important note: This page sets out the terms for using our website and how we handle personal information collected through or in connection with our website. It does not replace or override any separate services agreement, statement of work, or managed services agreement that we may enter into with clients.
Website Terms of Use
1. Who we are
This website is operated by Process Creative Pty Ltd (Process, we, us or our).
2. Acceptance of these terms
By accessing or using this website, you agree to be bound by these Website Terms of Use and our Privacy Policy. If you do not agree, you must stop using the website.
3. Using the website
You agree to use the website for lawful purposes only and in a way that does not infringe the rights of others or restrict or inhibit anyone else’s use of the website. You must not attempt to interfere with the proper working of the website or introduce viruses, malware or other harmful material.
4. Information on the website
Information on the website is provided in good faith for general information only. It is not professional advice. While we use reasonable efforts to keep content accurate and up to date, we make no representation or warranty about the accuracy, completeness, reliability or availability of the website or its content.
5. Intellectual Property
Unless otherwise noted, we own or license all intellectual property rights in the website and its content, including text, graphics, logos, icons, images and software. You may view the website on your device and print or download a copy of content for your own personal, non‑commercial use. You must not copy, adapt, reproduce, publish or communicate any part of the website for any other purpose without our prior written consent.
6.Third party sites and tools
The website may link to or integrate third party websites, platforms and tools, including Webflow (our website host) and Klaviyo (our CRM and email marketing provider). We do not endorse, approve or control those third parties and are not responsible for their content, security, privacy practices or availability. Your use of third party sites is at your own risk and subject to their terms.
7. Liability
Nothing in these terms limits any rights you may have under the Australian Consumer Law. To the extent permitted by law, we exclude all warranties that may be implied by law and we are not liable for any loss or damage, including loss of profits, business interruption, data loss or indirect or consequential loss, arising from or in connection with your use of the website.
8. Indemnity
You indemnify us against any loss, liability or expense we suffer or incur as a result of a breach by you of these terms or misuse of the website.
9. Changes, suspension and termination
We may change or update the website and these terms at any time. We may suspend or withdraw the website, or any part of it, at our discretion.
11. Governing law
These terms are governed by the laws of New South Wales, Australia. The courts of that place have non‑exclusive jurisdiction.
Privacy Policy
1. Overview
We are committed to protecting your privacy and to managing personal information in an open and transparent way. This Privacy Policy explains the kinds of personal information we collect, why we collect it, how we use and disclose it, and how you can access and correct it. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. The personal information we collect
The personal information we collect depends on how you interact with us. It may include:
- contact details such as name, business name, job title, email address and phone number
- information you submit through forms on the website, including enquiry details
- information about your use of the website such as IP address, device and browser type, pages viewed, referring site and approximate location
- marketing preferences and communications with us
- recruitment information if you apply for a role with us, such as your CV and work history
We do not seek to collect sensitive information through the website. If you choose to provide sensitive information, you consent to our handling of that information in accordance with this policy and the law.
3. How we collect personal information
We collect personal information directly from you when you contact us, submit a form, subscribe to updates, download content, attend our events or otherwise interact with us. We also collect information automatically through cookies and similar technologies when you use the website. Some information may be collected from publicly available sources or third party providers where lawful to do so.
4. Cookies and analytics
We use cookies and similar technologies to operate the website, remember your settings, and understand how visitors use the site so we can improve it. Cookies are small data files placed on your device. You can control cookies through your browser settings. If you block all cookies, some features of the website may not work as intended.
Our website is hosted on Webflow, which may collect aggregated, anonymised analytics data to improve platform performance. We also use analytics and marketing tools such as Google Analytics and Klaviyo to understand website performance, manage email communications, and improve our marketing.
Information generated by these tools may be stored on servers outside Australia. We use this information to understand website performance and to improve our content and services.
5. Why we collect, use and disclose personal information
We collect, use and disclose personal information to:
- operate, maintain and improve the website and our services
- respond to enquiries and provide information that you request
- send you marketing communications via Klaviyo where permitted by law, and allow you to opt out at any time
- plan and manage events, webinars and other activities
- recruit, where you apply for a role with us
- comply with our legal obligations and manage our business
If we collect personal information for a specific purpose, we will not use or disclose it for another purpose unless you consent, it is required or authorised by law, or you would reasonably expect this to occur.
6. Direct marketing
We may send you information about our services or events through Klaviyo if you have asked to receive it, or where otherwise permitted by law. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
7. Disclosure to third parties and overseas
We may disclose personal information to:
- service providers who help us operate our website and business, such as Webflow (hosting), Klaviyo (email marketing and CRM), analytics providers, and IT support services
- professional advisers and insurers
- authorities where required or authorised by law
Some of these third parties may be located outside Australia, including in the United States, the United Kingdom and other countries from time to time. Where practicable, we take reasonable steps to ensure that overseas recipients protect your information in a way that is consistent with the Australian Privacy Principles.
8. Security
We take reasonable steps to protect personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures include access controls, encryption in transit where appropriate, and logical and physical safeguards. No method of transmission or storage is completely secure. If a data breach occurs that is likely to cause serious harm, we will assess and, where required, notify you and the Office of the Australian Information Commissioner.
9. Retention and de‑identification
We keep personal information only for as long as it is needed for the purposes for which it was collected or as required by law. When information is no longer needed, we will take reasonable steps to destroy or de‑identify it.
10. Access and correction
You may request access to the personal information that we hold about you, and you may ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable period. We may need to verify your identity and, where permitted by law, we may charge a reasonable administrative fee for providing access.
To make a request, contact us at enquiries@processcreative.com.au.
11. Complaints
If you have a question or complaint about how we handle personal information, contact us at enquiries@processcreative.com.au. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. See www.oaic.gov.au or call 1300 363 992 for more information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.